Terms and Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Limitation of Liability 

Party Time shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Party Time has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors 

In the event that a Party Time product is mistakenly listed at an incorrect price, Party Time reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Party Time reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Party Time shall issue a credit to your credit card account in the amount of the incorrect price.

Use of Site 

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Party Time or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification 

You agree to indemnify, defend, and hold harmless Party Time, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Customer Contact 

Party Time will email confirmation of the items you have purchased. If any articles are out of stock you will be notified immediately and the purchase of that article either cancelled or put on back order.

If placed on back order you will be advised before goods are charged or dispatched. Alternatively if a like substitute is available, you will be notified of the availability of that product. Party Time will provide an itemised tax invoice of goods, and all prices quoted are GST inclusive.

Goods are usually dispatched within 2 business days of your order being received.

By creating an account on our website, your personal details will be added to our database. We may contact you for marketing purposes using the details provided. You can opt-out at any time.

Returns Policy 

Party Time does not offer a refund for change of mind or making a wrong selection. However, we do offer an exchange or store credit within 14 days of the delivery date. A re-stocking fee may be charged on returned items. No refunds/credits will be given on postage costs. We abide by all your statutory rights as set out by Australian Consumer Law.

For hygienic reasons, no returns can be accepted on wigs, masks, jewellery or contact lenses unless they are faulty. No refund will be given on Seasonal Products after the end of that particular season, nor will part packages be accepted for return. Party Time will not accept responsibility for, nor refund the cost of goods that do not arrive in the condition that they were sold, or if they do not arrive on time.

Goods found to have a manufacturing defect will be replaced. Claims for faulty stock should be reported to Party Time within 5 days of the receipt of the goods and all claims must be approved prior to the return of the product, along with a copy of the invoice.

No refund will be given on delivery costs or costs incurred by the customer in return of the goods.

Payments 

Credit Card payments for orders will be processed at the time of ordering online through our Secure Payments Gateway. If a customer places a phone order, goods will be charged to the credit card plus the delivery charge, before the goods are dispatched.

Freight 

Freight is charged at one amount for each state. There are some items that cannot be purchased under the minimum freight charge for orders. For these items and areas, Party Time will contact and advise the customer regarding the extra charge that will be incurred.

Conditions to this will be cubic weight items ordered, orders that exceed our freight and handling charge and delivery areas that incur an extra surcharge from our freight companies for delivery of orders. Remote areas of Australia are normally affected by this, but not limited to.

A surcharge will also apply to items that are quite large in size but light in weight. If these conditions apply to your order, you will be contacted and given the opportunity to pay the extra surcharge or cancel the order and be given a full refund.

Party Time takes no responsibility for any loss or damage to any products once the order has left our warehouse. Party Time will pack glass products to the best of our ability but take no responsibility for any breakages.

The customer is responsible for any extra charges that the freight company imposes on Party Time before, during or after the delivery of the goods. This can include but not limited to redelivery if no-one is home, redelivery to a different address or redelivery if the address is incorrect.

Your order may be left at your address if you are not home. If this occurs Party Time and our freight courier does not accept any responsibility for any theft, damage or loss on any order. Your order will not be left at your address if you specifically tell us so. Leaving your order at your address if you are not home is at the complete discretion of our freight courier.

Delivery times vary depending on your location.

As Party Time is based in Townsville, North QLD road freight (regular post) will take longer to be received than parcels sent from metropolitan areas. Excepted times can be from 1 business day to 10 business days. Express Delivery can be organised at an additional cost and is recommended for urgent orders.

Items unavailable or no longer available

Items that are unable to be supplied with the original order, the customer will be advised on the unavailability of items and will be given the opportunity to choose another item, place the items on backorder, hold the order and send the complete order when the items are available or cancel the item from the order.

If the items are placed on backorder, and the original order has been shipped, a freight charge for the backorder items will be charged to the customer for delivery. From time to time, items become no longer available by suppliers or are no longer stocked by Party Time. In these instances, the customer will be notified and given the opportunity to change the item selection and pay the difference or cancel the item from the order. If the customer chooses to cancel the item, a full refund for the item will be given.

Photographs 

Photos are for display purposes only. Colours in photos may not represent the true colour.

Balloons 

All balloons, including but not limted to latex, foil and bubbles, come deflated unless otherwise specified. We can inflated balloons for an additional cost, please contact us for pricing.